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Hexagon revamp for pre-owned CMM service and more
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28/06/2007
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Hexagon Metrology has revamped its pre-owned CMM sales and aftermarket operations in a major £1 million overhaul.
The move - designed to meet growing demand for pre-owned machines and rising customer expectations - offers end users higher specification, quality assured machines together with up-rated after sales service and support.
The company - one of the UK's largest suppliers of pre-owned CMMs and aftermarket services - is targeting a 10 per cent increase in market share over the next 12 months on the back of its investment and the significant uplift in demand.
It currently has more than 100 pre-owned CMM users on its books in the UK and overseas where its second user expertise is increasingly sought after.
The current Hexagon-approved, used CMM inventory includes 14 refurbished machines ranging in price from £6,000 to £37,000. All are sold with a comprehensive training package, a six months' 'no quibble' warranty and the option of flexible finance packages.
Non-Hexagon brands in the showroom include Mitutoyo, LK, Numerex and Zeiss. For companies with requirements that cannot be met from stock, Hexagon has introduced Pathfinder, a Europe-wide used CMM locator service. The company is the only quality-assured 'any brand' used CMM operation of its type in the UK to be provided by a multinational OEM.
The complementary up-rated services are now branded as Hexagon MetrologyQA and Hexagon Metrology+ to reflect the increased emphasis placed by the company on quality and aftermarket care.
The Hexagon MetrologyQA brand - which stands for Quality Assured - covers the revamped, pre-owned CMM preparation and sales operations. Hexagon Metrology+ - which symbolises added value - is the new identity for the company's aftermarket services and support programme. Both are ISO 9000-approved.
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Author
Andrew Allcock
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